And that’s what many people consider “best effort” support: you make an effort, but if it’s clear that it will become difficult, and no one really expects you to do it, then you call it quits.īut my “best effort” is different. Or maybe just decided to support a short list of emojis and call it a day. While SfB does not come close to supporting the amount of emojis that the consumer Skype does, it was a good reference for finding the shortcodes for some of them that weren’t documented anywhere else.
Skype for business emoji hacks full#
The second helpful page was the full list of emoticons for Skype (the consumer version of Skype). Some are wrong: it gives 4 shortcodes for “dancing”, but only (dance) actually works.The shortcodes were not complete (apart from some of them actually being the emoji in the table on that page - not helpful).Some didn’t make the cut, like “smoking”, “bug”, “poolparty”, “sheep”.The first was a blog post from 2003 that claimed to be a “Full List of Emoticons”, but it had a few problems: I did find a couple of websites that did help though. I even tried looking in the exe and dll files looking for strings like :) and :p, figuring that even if I can find all string values that it converts to something, that would be a good start. I thought it would be easy to find a list of all emojis that SfB supports. I want to support all the emojis Trouble Begins Since everyone is already used to SfB, and the help desk agents will actually be using SfB, I wanted to support all the same emojis (aka “emoticons”) that SfB supports in the front end.
Everyone in our organization has Skype for Business (SfB), so they are all used to it. Our help desk is almost exclusively for internal employees only. The agent receives the chat through Skype for Business (previously called Lync - they never should have changed the name). Our help desk uses Computer Talk’s ice Contact Center platform to queue and receive both phone calls and chats. I was part of the team that wrote the front-end of the chat interface for our end users to chat with our help desk. Web Development: Recreating Skype for Business Emojis
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